The winner notification email will be sent directly to the registered email address. Therefore, it's crucial that you provide the correct email address when you register at MagnetoGames.com.

All the points will be automatically added to winner's account in 48 hours. The points can be used to redeem prizes on the shop menu.

When MagnetoGames.com has approved your winnings, your name and winnings/prizes will be displayed on the winners' list.

How To Redeem the Prizes?

Each item on the shop menu required a different amount of points. Simply collect your points until it reached the required amount of Prizes you want to redeem. Click on the item to redeem the prize. It takes approximately 5 x 24 hours to proceed the item.

It is important to note that in order to redeem, you must upload the required document. A valid photo ID, such as a driver's license, passport, or other government-issued photo ID, or utility bill with your name and address, must be uploaded to verify your membership. Any data that you provide must match and be in line with your profile.

Why My Validation got Rejected?

Consequently, it's possible that the validation was declined because of a lack of matching data. It's also possible that the uploaded image is too grainy for us to make out any identifying details. Try to upload a new image if such problems occur.

Lastly, it is possible that the system identified your registration as an attempt to violate our terms and conditions. MagnetoGames.com doesn't permit multiple memberships to be created in order to take advantage of an introductory offer. During any given six-month period, only one welcome gift may be received per household.

I Received a Gift Card Instead of a Physical Items.

MagnetoGames.com reserves the right to fulfill its obligation with a gift of equal value if particular items are unavailable. As a result, the winners may receive a gift card or voucher via mail or email instead of a physical item.

The participants will find this information on the introductory offer you used to sign up and in the terms to which you have actively agreed.

Violation of the Rules

Winners

MagnetoGames.com reserves the right to terminate a winner if there has been a rule violation or if the user has won the points dishonorably.

Any points or welcome gifts claim that MagnetoGames.com considers having been obtained dishonestly (via multiple accounts, stolen credit card information, etc.) will be denied.

All the above also applies if MagnetoGames.com determines that multiple accounts were created with the intent of winning multiple welcome gifts or points through campaigns or games.

MagnetoGames.com reserves the right to make such a determination at any time and to terminate a user's account if it is determined that the user has cheated in accordance with the above-mentioned.

Cheating in any games found on MagnetoGames.com will be reported to the police and they will face fraud charges.

If you encounter any difficulties, try refreshing the page by pressing Ctrl and R. If the page has changed since your last visit, you may encounter some technical difficulties.

If you encounter any problems or errors on the site, please contact Customer Service. Please include a detailed description of the problem as well as a screenshot if possible.

I'm Not Receiving MagnetoGames.com email. How do I fix this?

There are likely numerous factors for why you are not receiving emails from MagnetoGames.com. For instance, you may encounter issues if you have an Outlook email account such as Hotmail, MSN, Live, etc.

Make sure that emails sent from MagentoGames.com are not being filtered out as spam by double-checking your spam folder. Add MagnetoGames.com email address to your email's "safe senders" list to prevent this issue. Automated emails from MagnetoGames.com will send directly from [email protected].

Please check with your internet service provider to see if they are blocking email traffic from MagnetoGames.com if you are still not receiving our emails.

We hope that by following these instructions, we can help you fix the problem.

I'm Unable to Participate in any Games

First, try refreshing the page by pressing the F5 key on your keyboard. To refresh the browser on your mobile device, tap the three vertical dots in the upper right corner of your browser. Select "Reload Page" from the top menu and wait until the browser fully reloads the webpage.

If you are still having trouble after following the instruction above, please take a screenshot or screenshots of the problem and send them directly to customer service along with the description of the problem.

If you are still having trouble after following the instruction above, please take a screenshot or screenshots of the problem and send them directly to customer service along with the description of the problem.

I Cannot Play or Save My Information

If you are having trouble uploading images, it is possible that you are using a file type that is not supported by our systems, such as PDF or doc files.

Another potential possibility is that the file might be too large. Please read the instructions on the left side of the box carefully.

If you have trouble saving your changes, fill out only one section at a time and then click "Save all information" on the page's bottom.

Please provide a screenshot and a detailed explanation of the issues if you continue to have trouble.

Banners Are Not Displayed

Perhaps you have ad-blocking software installed or are using ad-blocking software, and therefore you may not see the banners that you need to click on after completing a game. In order to continue, please consider removing the ad blocker and reloading the page.

If the issue persists, please provide customer support with a screenshot and a detailed explanation of the problems so the team can investigate further.

Long Wait On Games

It's possible that the system is overloaded if you are experiencing long wait times when trying to play or access the games on MagnetoGames.com. If such a problem occurs, try again later.

Please contact customer service if the issue persists.

None of the Above Answers My Questions

If you still have questions after browsing this FAQ page, please send us a message, and we will try to resolve the issue within 2 x 24 hours.

How Do I Play?

MagnetoGames.com requires registration before you can play. To access your account, please enter your email address and password in the top right corner. If you are having trouble remembering your password, you will need to contact the customer support.

You can quickly create a profile if you do not have any. Users only need to provide their name, email, address, and password to be eligible to enter. This process is fast and easy to complete

To view a list of all available games, you can browse on our homepage and select categories of the game you want to play. Have fun and enjoy the games!

I Don’t Know My Password; How Do I Reset It?

Members of MagnetoGames.com can select their own passwords upon signing up. If, for some reason, you have lost access credentials, such as passwords, or if you can't find the email that contained those credentials, you can always easily retrieve them.

To join, simply visit MagnetoGames.com and enter your details in the "Log in" section. Select "Contact Us\” and explain the issue with your account in the form. Our support team will send you email containing your new password. Please check your "spam folder" if you don't see the email, as they may sometimes end up there by accident.

I Have Never Signed Up for This Website. Why Am I Being Charged?

You have likely joined the MagnetoGames.com VIP membership if you have received a charge.

Most of our new users join through one of our introductory deals. You can try out the service for a low price, and you might even get a bonus for signing up.

If you'd like more details about your membership, please provide your email address in the space provided below, and we'll get back to you as soon as possible.

Basic Membership Cancellation

You can deactivate your MagnetoGames.com profile, along with your free Basic membership, at any time by logging in and selecting your name from the user menu.

To remove a membership, go to "Profile," then "Membership," and finally, "Delete Account." Shortly after your profile is deleted, you will receive an email confirming this action. Please note that you will need to confirm this action by click “Delete Account” in the email.

Please be aware that access to the game at MagnetoGames.com has been permanently revoked by doing the action mentioned above.

Check your spam folder if you don't see a cancellation confirmation email right away after canceling. Please contact our customer service department if you continue to have trouble resolving this issue.

I Would Like to Apply for a Refund.

We will do our best to respond to your inquiries within 5 x 24 hours on weekdays.

Cancel My VIP Membership

Your inquiries will be responded to within 5 x 24 hours during weekdays.

MagnetoGames.com sends out weekly emails informing you of the latest trends, limited-time promotions, new product launches, and invitations to exclusive events and promos.

Have you signed up but not gotten any email updates?

Add MagnetoGames.com to your "contacts" or "address book." By adding us to your safe sender list, you won't have to worry about our emails being diverted to your spam or junk email folder. Each email software has its own steps to resolve this issue.

*TO ADD ADDRESSES TO SAFE SENDERS; CLICK "SAFE SENDERS" AND ENTER THE ADDRESSES OF SENDERS WHOSE MESSAGES YOU ALWAYS WANT TO RECEIVE

Norton AntiSpam

Whether you use Outlook, Outlook Express, Netscape, Yahoo!, MSN!, or Hotmail, Norton AntiSpam will help you filter out unwanted spam. You can ensure that our messages reach your inbox by adding us to either your personal Personal Friends or Glocal Friends list. Specifically, you can do so by doing these steps;

1. Start Norton AntiSpam and head to the program's settings on page
2. Click AntiSpam
3. Click the Configure Button (located toward the bottom right of the screen)
4. In the drop-down menu, choose the Allowed List option (on the second tab on the list tabs)
5. Go to add menu
6. Put your email address in the space provided.
7. Select OK

Norton AntiSpam

1. In order to eliminate spam, access the spam assassin folder on your computer.
2. The user_prefs folder would be present. Use a text editor to open it (such as Notepad)
3. If you don't find the file you are looking for, you can make one by following the steps on this website.
4. Add a new line to the document. On that line, type whitelist_form followed by the address that you wish to put on the white list. To whitelist a particular domain, enter @MagnetoGames.com into your whitelist to allow access to the domain.
5. Last, make sure to save your work before you exit the document.

If you are unable to find the answer you are looking for, please leave us a message, and we will respond within 2 x 24 hours.